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CallMiner Partners with IP Integration - Smart Customer ...
www.smartcustomerservice.com
· Whether through our MAS (Managed Analytics Solution) or direct platform deployment, our clients will have access to the intelligence they need to improve services and coach and develop their agents," said Valur Svansson, principal consultant at IPI, in a statement.
呼叫中心通话质量监控的七宗罪 - allytel.com
www.allytel.com
Valur Svansson 除了绩效、指导、发展和培训之外，质量监控的另一个主要目的是确保客户满意度。 因此，我们也建议根据IVR的使用情况对IVR进行监控--客户在哪里决定继续或退出。 导航设计糟糕的IVR很容易导致客户的不满，因为这是所有整体客户体验的一部分。 ...
Icelandic Filmmaker Sells Script to Adam Sandler – Iceland Review
www.icelandreview.com
“One could say I’m starting on top; it’s a dream come true,” commented Icelandic filmmaker Gestur Valur Svansson after signing a contract on Hollywood actor...
IP Integration Partners with CallMiner to Take its Contact
www.globenewswire.com
Valur Svansson, Principal Consultant, IPI, said “The CallMiner partnership will enable us to deliver enhanced insight to drive successful ...
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