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News
Sense Making in Disruptive Markets: Moving Beyond Big Data to Big...
www.kauppalehti.fi
Tore Strandvik teaches in the Hanken Executive MBA programme. His research focus is on customer relationships and service marketing.
hs.fi: Kauppatieteiden tohtori Tore Strandvik Ihmiset | HS.fi
Kauppatieteiden tohtori Tore Strandvik on nimitetty palvelujen markkinoinnin professoriksi Svenska handelshögskolanin Vaasan yksikköön. Nimitys tulee ...
Announcement
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(University of New South Wales, Australia and Cranfield School of Management, U.K.) Professor Tore STRANDVIK Professor of Marketing (Swedish School of ...
Pori Jazz for Professionals - tapahtumatuotannon kesäseminaari |...
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Tore Strandvik, Professor of Marketing at Hanken School of Economics, Helsinki • Julia Trabskaya, Associate Professor at the National Reseach University´s ...
Network Profiles
LinkedIn: Tore Strandvik | LinkedIn
View Tore Strandvik's professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Tore Strandvik discover inside ...
Business Profiles
Researchgate: Tore Strandvik
Helsinki, Finland
Books & Literature
Tolerance Zones in Perceived Service Quality - Tore Strandvik -...
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Author, Tore Strandvik. Publisher, Swedish School of Economics and Business Administration, ISBNLength, 241 pages.
Handbook of Services Marketing and Management - Teresa Swartz, Dawn...
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The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service...
Service Quality and Management - Google Books
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Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply...
Dienstleistungsmarketing: Konzeptionen und Anwendungen - Michael...
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BerlinIMunchen, und Siemens Nixdorf lnformationssysteme AG, Paderborn, die durch ihre finanzielle und materielle Unterstiitzung die DurchfUhrung des Workshops...
Related Documents
Tore Strandvik, Professor of marketing at Hanken school of economics
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View all of Tore Strandvik's Presentations.
Negative Critical Waves in Business Relationships: An Extension of...
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Purpose – This paper aims to extend understanding of business-to-business relationship dynamics by introducing and discussing the phenomenon of a “negative crit
EMNEBESKRIVELSE INT4101 Integrerte distribusjonssystemer
kristiania.no
Edvardsson, Bo og Tore Strandvik ”Critical times in business relationships.” European Business Review,. 21(4): Eisenhardt, Kathleen M
Scientific Publications
European Management Journal | Vol 36, Issue 1, Pages (February...
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Reflections on customers' primary role in markets. Kristina Heinonen, Tore Strandvik. Pages 1-11: Download PDF. Article preview ...
Communication as an element of service value: Ingenta Connect
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Tore Strandvik, CERS Center for Relationship Marketing and Service Management, Centre of Direct Marketing Excellence, Hanken Swedish School of ...
Experiential marketing, customer satisfaction, behavioral intention:...
mpra.ub.uni-muenchen.de
Liljander, Veronica dan Tore Strandvik. (1997), “Emotions in Service Satisfaction,” International Journal of Service Industry Management, 8 (2), ...
Publications
EconPapers: Customer Energy in Relationships
econpapers.repec.org
Tore Strandvik: Hanken School of Economics, Postal: Arkadiankatu 22, P.O.B. 479; FIN Helsinki, Finland No 553, Working Papers from Hanken School of Economics. Abstract: All companies have a portfolio of customer relationships. From a managerial standpoint the value of these customer relationships is a key issue. The aim of the paper is to ...
A Comparison of Episode Performance and Relationship Performance for...
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A new service relationship quality model, which makes a distinction between episodes and relationships, is presented. It is argued that customers’ satisfaction...
My Academic Role Models: Anu Helkkula – SERVSIG
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guest article by Anu Helkkula, Hanken School of Economics Thank you, Bart Larivière for nominating me. I met Bart when we both were PhD students in the 2010
EconPapers: Silent Communication - A Challenge to Established...
econpapers.repec.org
Silent Communication - A Challenge to Established Marketing Communication Practice. Tore Strandvik and Åke Finne () Additional contact information
Video & Audio
Tore Strandvik - part 2 - YouTube
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· "Back where we belong -- marketing as the organization's core strategy" is the title of the upcoming Special Issue in the Journal of Service Management, edited by Prof. Phil Klaus, Prof. Bo ...
Reports & Statements
Wikipedia: CERS - Wikipedia
§History . CERS was founded in by professor Christian Grönroos and set up in cooperation with professors Martin Lindell, Sören Kock, Tore Strandvik and Kaj ...
Wikipedia: Loyalty business model - Wikipedia
The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty ... Tore Strandvik,
Tore Strandvik | Esko Kilpi on Interactive Value Creation
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Posts about Tore Strandvik written by eskokilpi
Tapahtumatuotanto « Liike
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Posts about Tapahtumatuotanto written by reetahautaniemi ja Liike
Miscellaneous
Tore Strandvik | LinkedIn
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View Tore Strandvik's professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Tore Strandvik discover inside
Tore Strandvik - Академия Google
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Professor of Marketing, Hanken School of Economics, Helsinki, Finland - цитирований - Marketing - service management
Tore Strandvik - Google Scholar Citations
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Professor of Marketing, Hanken School of Economics, Helsinki, Finland. Marketing, service management. Verified email at hanken.fi - Homepage
Per Skålén - Google Scholar
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Professor of Business Administration, Karlstad University - mal zitiert - Service Research - Marketing - Consumer Research - Organization...
N o RD N o RD Bo Edvardsson & Tore Strandvik (2004):...
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N o RD N o RD Bo Edvardsson & Tore Strandvik (2004): Critical Phases in Customer Relationships Critical Phases in Customer Relationships Bo Edvardsson.
Tore Strandvik - Nyheter om Tore Strandvik - Pressen.se
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Nyheter om Tore+Strandvik från den svenska pressen. Vi samlar nyheter om Tore+Strandvik från över 100 svenska källor. Tore+Strandvik.
Defining brand relationships based on image-in-use and image heritage...
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1 Defining brand relationships based on image-in-use and image heritage PhD Anne Rindell, Professor Tore Strandvik HANKEN School of Economics, CERS: ...
Tore Strandvik | Service Innovation & Design
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This entry was posted on October 23, 2012, in SID degree programme and tagged Advisory Board, education, Evert Gummesson, palvelumuotoilu, service design, service innovation, Service Innovation and Design, Tore Strandvik. Leave a comment Post navigation
Tore Strandvik loppuraportti - Helsingin Sanomain Säätiö
www.hssaatio.fi
Hanken Svenska handelhögskolan. Professori Tore Strandvik. Active News Consumers and the News Service in Transition. Englanninkielinen loppuraportti (pdf) ...
Tore Strandvik — Haris - Hanken’s Research Portal
harisportal.hanken.fi
Tore Strandvik interviewed about the article (2014) "Mental footprint of Marketing in the Boardroom", Journal of Service Management, Vol. 25, ...
Author Page for Tore Strandvik :: SSRN
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Total downloads of all papers by Tore Strandvik. If you need immediate assistance, call 877-SSRNHelp ( ) in the United States, or + outside of the United States, 8:30AM to 6:00PM U.S. Eastern, Monday - Friday.
Tore Strandvik | Hanken School of Economics - Academia.edu
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Show Profile - IMP Group
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Name: Strandvik, Tore. University: Hanken School of Economics. Department: arketing and corporate geography. Jobtitle: Professor. E-mail: tore.strandvik ...
(PDF) Stress in business relationships | Tore Strandvik und Maria...
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Competitive Paper, the 19th Annual IMP Conference, 4-6 September 2003, Lugano Stress in Business Relationships Maria HOLMLUND ...
Tore Strandvik - Haris - Forskningsportalen
harisportal.hanken.fi
News Media in the Nordic Consumer’s Everyday Life – Exploring Experiences and Practices. Projekt: Projekt med extern finansiering
Search Tore Strandvik
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Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.
(PDF) Value of image in service | Tore Strandvik - Academia.edu
www.academia.edu
Purpose This paper takes a customer view on corporate image and value, and discusses the value of image in service. We propose a model depicting how the...
"The Effects of Satisfaction and Loyalty on Profits and Growth:...
ecommons.cornell.edu
The paper uses data from the Swedish Customer Satisfaction Index together with performance data from competing industries to study the difference in logic in...
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