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Victor Meldrew's rage against push button service - He's behind the times again!
www.callcentreclinic.com
[Call Centre Clinic News (press release)] - Richard McCrossan, Strategic Business Director of customer service software company Genesys, explains that there are so many other communications channels now available which even Victor Meldrew could manage to use. Having a 'go' at customer service is
BTNews: The Business Travel News
www.btnews.co.uk
Richard McCrossan, Strategic Business Director of customer service software company Genesys, has highlighted how a recent angry customer ...
Marketing & Customer Service – A match made in heaven? | Onrecwww.onrec.com/news/news.../marketing-customer-service-–-a-match-made-in-heaven
www.onrec.com
Richard McCrossan, Strategic Business Director at Genesys explains. The marketing department might not have enough people to provide the ...
Telecoms News - Beyond the phone
www.commsbusiness.co.uk
Richard McCrossan, Strategic Business Director at Genesys, explains how businesses can meet the new rule of three customer service requirements – remember me, connect me, help me – demanded by today's customer.
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