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Google News: Dispelling four of the biggest social media myths
[Call Centre Helper] - It's time to dispel social media myths – and help businesses engage better with their customers and prospects, says Richard McCrossan, Strategic Business Director, Genesys. One of the key findings of new research from ContactBabel is that only 16% of
Don't be frightened by Social Media - just make sure you react appropriately
www.callcentreclinic.com
[Call Centre Clinic News (press release)] - Richard McCrossan, Strategic Business Director for EMEA at Genesys, provided another real life example where the absence of a clear social media strategy proved costly for a company. When he booked his flight for the Summit, he was charged more than
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