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Realising Critical HRD: Stories of Reflecting, Voicing, and Enacting...

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Chebat, Jean-Charles, and Paul Kollias “The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations.” Journal of Service Research 3:66–81. Christians, Clifford “Ethics and Politics in Qualitative Research.” In Handbook of Qualitative Research, edited by Norman K. Denzin, ...

Die Anbieter-Kunden-Interaktion im Kontext professioneller ...books.google.com › books

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... of Marketing, 74 (3), 48–64. Chebat, Jean-Charles und Paul Kollias (2000), „The Impact of Empowerment on Customer Contact Employees' Roles in Service ...

Realising Critical HRD: Stories of Reflecting, Voicing, and ...books.google.com › books

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London: Sage. Chebat, Jean-Charles, and Paul Kollias “The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations.

Journal of Service Research - CiteSeerX

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by JC Chebat · · Cited by 661 — Jean-Charles Chebat and Paul Kollias. The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations. › viewdoc › download

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Factors of Service Recovery Performance of Emotional Laborers

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by H Byeon · — Chebat, Jean-Charles and Paul Kollias (2000), The Impact of Empowerment on Customer Contact Employees' Role in Service Organizations, Journal of Service ... › article

L'effet de l'habilitation sur la performance adaptative Érudit

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Chebat, Jean-Charles et Paul Kollias « The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations ». › iderudit

The Impact of Empowerment on Customer SAGE Journals

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The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations. Jean-Charles Chebat and Paul Kollias. Journal of Service Research ... › doi

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Paul Kollias and Customer Contact Employees Free People Check