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“Empathy in Action” Is the Essential Guidebook for Creating ...

thriveglobal.com
2 Feb — Natalie Petouhoff called Empathy in Action: How to Deliver Great Customer Experiences at Scale. The book couldn't have come at a better time. › stories › arianna-huffington-e...

Companies slow to use Twitter, Facebook for customer service, study...

www.mercurynews.com
The findings released Monday in a study on customer service shows that companies are slow to respond to complaints on Facebook and Twitter, leaving concerns...

Dr. Natalie Petouhoff - MarketingProfs

www.marketingprofs.com
Dr. Natalie Petouhoff helps companies understand how social media affects bottom line results and how they can create strategies that provide real business ...

Customer Service Experience Day Three: Vendors, Stop Confusing...

www.smartcustomerservice.com
You say tomato, I say tomahto-let's just call it customer service.
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