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Consumer reviews are great, but can you trust them? | Star Tribune
m.startribune.com
Jonathan Barsky says travelers can trust the content, at least when it comes to TripAdvisor. Barsky, co-founder of Market Metrix, a firm that tracks customer satisfaction in the hospitality industry, compared reviews of 67 hotels on TripAdvisor with scores derived separately by his firm's Hotel Index. (Market ...
Handling Online Reviews - Best Practices - By Jonathan Barsky and...
www.hotelnewsresource.com
Article - Handling Online Reviews - Best Practices - By Jonathan Barsky and Lenny Nash - Although the hospitality industry is still in the beginning stages of...
Affinia's chief comfort officer wants guests to feel 'hugged': Travel...
www.travelweekly.com
Chrissy Denihan explains her curious corporate title of chief comfort officer for Affinia Hotels by saying,
Writing online hotel reviews is gaining popularity - By Jonathan...
www.hotelnewsresource.com
Article - Writing online hotel reviews is gaining popularity - By Jonathan Barsky and Lenny Nash - The role of user-generated reviews is exploding. Nearly 1 of...
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