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Take your customer's complain seriously - The Economic Times
economictimes.indiatimes.com
Barlow believes organisations should view complaints as gifts and train their staff to receive them with a “thank you for bringing this to our notice,”...
Janelle Barlow addresses the importance of branding in self-service |...
www.atmmarketplace.com
The author of the best-selling 'A Complaint is a Gift' and 'Branded Customer Service' gave the keynote address at The Self-Service & Kiosk Show. Barlow discussed what ...
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