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Measuring the Right Stuff
news.gallup.com
Did you know that your best CSR may be driving away business? Unless you're measuring the right things -- customer engagement, customer loyalty, employee...
Glenn Phelps - Action News 17www.actionnews17.com › obits › glenn-phelps
www.actionnews17.com
HOWARD GLENN PHELPS, AGE 74. And a resident of Thomas died at 2:10 pm Monday January 1, at St. Tammany Parish Hospital.
Four Managers and an Agent - Gallup
news.gallup.com
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
Coaching Talent
news.gallup.com
Coaching is touted as a ready-made answer to almost every call center challenge. But for coaching to work, agents must understand how they contribute to their...
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