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How Social can make Service a differentiator

www.thewisemarketer.com
[Thewisemarketer.com (subscription)] - Social media is turning customer service into a critical differentiator that not only improves customer retention but also builds loyalty, according to Richard McCrossan, strategic business director for Genesys, who here explains why companies must

Bernardsville officials will get expense accounts, iPads

newjerseyhills.com
[New Jersey Hills] - “In the past, some Borough Council members have paid for it themselves and some have not attended,” said Councilman John McCrossan, who chairs the finance committee. “That doesn't foster relationships.” McCrossan added that the purchase of the iPads

Marketers leaving mobile out in the cold

www.thewisemarketer.com
[Thewisemarketer.com (subscription)] - While 41% of contact centre operators believe that the telephone is the easiest channel for their customers to use, only 20% are investing in mobile apps, and only 17% already have their own mobile customer service app, according to Richard McCrossan

[PDF] Honor Fr. J. Pekarcik New Principal Chosen - Torrance Presslibarch.torranceca.gov › archivednewspapers › Press › PDF

libarch.torranceca.gov
Don McCrossan, voice of Catholic Church will sponsor|P9; nck Thompson, and first principal of Fermin La- suen High School, was honored at a reception on.
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