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'They simply cannot do the job' - Boston, MA …
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By Michael Rezendes, Globe Staff, CANTON - Mark and Anna Shafir bought a Toll Brothers home here in 1996, hoping to become what the company said were …
Toll's customer service challenged - Boston.com
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Among the problems faced by Mark and Anna Shafir: loose kitchen tiles and buckling cardboard on a custom kitchen island. (Globe Staff Photo / John Tlumacki)
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